About Us

Appointments

Consultations are by appointment only.  When making an appointment you will be asked if you require 10 minutes (a standard consultation) or 20 minutes (a long consultation).  If you have more than one problem to be addressed or a complex issue you will require a long appointment time. If you are unable to keep your appointment, please let us know as soon as possible.  This allows us to offer it to another patient. If an appointment is not cancelled with reasonable notice, the patient may incur a cancellation fee.

Please let our reception staff know if you require an interpreter, so that it can be arranged before your consultation.

You can book appointments anytime by clicking the "Book Appointment" button on the top of the page.

Urgent Visits

We understand that sickness can affect anyone at anytime, and we will do our very best to accommodate appointments on the same day if required.  Please call our reception staff to discuss the need for an URGENT appointment for yourself or a sick child, and we will endeavour to help you out as best we can. 

If you have a medical issue that requires more urgent assessment, please call 000 or attend your local public or private Emergency Department.

After Hours

If it is outside of our clinic hours and you have a medical emergency, please contact 000 or visit your nearest hospital.

If you have a less urgent matter that requires medical attention, please contact House Call Doctor.  The House Call Doctor provides home visits to patients in their home, aged care facilities and hotels between:
 

Monday to Friday: 6.00pm to 8.00am (Calls can be taken from 4.00pm)
Saturday from 12.00pm to Monday 8.00am (Calls can be taken from 10.00am Saturday)
Sunday and Public Holidays

 

For any enquiries during standard business hours or to book an appointment during their consultation hours, please call 13 55 66.
To access more information on their website go to: www.housecalldoctor.com.au

 
Fees

We are a private  billing  practice  – our current fee schedule is available at reception.  Payment is required on the day of your appointment and can be made by cash, EFTPOS, credit card . We can process your Medicare rebate immediately into your account. You will be advised by your Doctor of the approximate costs of any further investigations or treatment you may require.

Please note, credit card payments incur a 2% fee surcharge

 
Referrals

A consultation with the doctor is required for all new and ongoing referrals unless previously arranged.

 
Administration fee

Preparation of correspondence, repeat/replacement of scripts or pathology forms may incur an  administration fee.

 
Privacy policy

Your medical record is a confidential document.  All staff are committed to our Confidentiality Statement which is available on request.  Computers are protected with full security and backups.  If you wish to access your medical records you will be required to make an appointment with your usual Doctor.

 
Results

Unless advised otherwise by your treating Doctor, please contact the clinic via telephone on 0733670333 approximately 3-5 business days after the test was performed (this timeframe can vary depending on the test requested). The medical receptionist can let you know if the results have been received, and if the Doctor has advised that a follow up appointment is or is not required.

Your treating Doctor will not request a follow up appointment unless further discussion/treatment is required. If your treating Doctor has marked your test result as needing a follow up appointment, and you have not already booked an appointment, the reception team will begin making attempts to get in contact with you to do so.


We do not routinely give results over the phone except in exceptional circumstances where the treating Doctor has specifically stated to the patient that they will contact them to discuss the results.  Please ensure your contact details are kept up to date for yourself and your family members

 

Availability of Doctors by telephone

Doctors may be contacted by telephone during consulting hours.  When the Doctor is seeing a patient, a message will be taken and forwarded to them.  If it is an emergency we will notify the Doctor immediately.  Medical advice or information cannot be provided via email.

 
Patient feedback

We value your feedback. Please contact us should you have any positive or negative feedback that you feel appropriate.  

In the event of an unresolved complaint a Queensland Government Ombudsmen exists to mediate between patients and the medical profession.  The address for the Commission is:  The Office of the Health Obudsmen PO Box 13281 George Street, Brisbane, QLD 4003.  They can also be contacted on 133 646.

 

Cancellation

It is our clinic policy that we charge a cancellation fee of $50 if two appointments are missed or cancelled without reasonable notice within a calendar year.

 

Please notify reception if your personal details, including phone number, postal address, email address or Medicare card number has changed.

Parking

Milton Village Medical has dedicated parks in the undercover parking area of Milton Village, accessed via Wight St, and serviced by lift.  Parking is also available directly in front of the practice, accessed via Baroona Rd, serviced by both stairs and lift.

 

36 Baroona Rd Milton Qld 4064

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Tel: 3367 - 0333