About Us
Appointments
Consultations are by appointment only. When making an appointment you will be asked if you require 15 minutes (a standard consultation) or 30 minutes (a long consultation). If you have more than one problem to be addressed or a complex issue you will require a long appointment time. If you are unable to keep your appointment, please let us know as soon as possible. This allows us to offer it to another patient. If an appointment is not cancelled with reasonable notice, the patient may incur a cancellation fee.
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Please let our reception staff know if you require an interpreter, so that it can be arranged before your consultation.
You can book appointments anytime by clicking the "Book Appointment" button at the top of the page.
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Urgent Visits
We understand that sickness can affect anyone at any time, and we will do our very best to accommodate appointments on the same day if required. Please call our reception staff to discuss the need for an URGENT appointment for yourself or a sick child, and we will endeavor to help you out as best we can.
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If you have a medical issue that requires more urgent assessment, please call 000 or attend your local public or private Emergency Department.
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After Hours
If it is outside of our clinic hours and you have a medical emergency, please contact 000 or visit your nearest hospital.
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If you have a less urgent matter that requires medical attention, please contact the National Home Doctor. National Home Doctor provides home visits to patients in their homes, aged care facilities, and hotels between:
Monday to Friday: 6.00 pm to 8.00 am (Calls can be taken from 4.00 pm)
Saturday from 12.00pm to Monday 8.00 am (Calls can be taken from 10.00 am Saturday)
Sunday and Public Holidays
For any inquiries during standard business hours or to book an appointment during their consultation hours, please call 13SICK (13 74 25)
To access more information on their website go to: www.homedoctor.com.au
Fees
We are a private billing practice – view our current fee schedule here. Alternatively, a copy is available at reception.
Payment is required on the day of your appointment and can be made by cash, EFTPOS, or credit card. We can process your Medicare rebate immediately into your account if you have an EFTPOS card available, alternatively, the rebate can be deposited into your bank account within 48 hours. You will be advised by your Doctor of the approximate costs of any further investigations or treatment you may require.
Please note, EFTPOS transactions incur a surcharge.
Referrals
A consultation with the doctor is required for all new and ongoing referrals unless previously arranged.
Administration fee
Preparation of correspondence, repeat/replacement of scripts, or pathology forms may incur an administration fee.
Privacy policy
Your medical record is a confidential document. All doctors and staff are committed to our Confidentiality Statement which is available here.
A copy of an individual doctor's privacy policy is also available upon request. Additionally, computers are protected with full security and backups. If you wish to access your medical records you will be required to make an appointment with your usual Doctor.
Results
Unless advised otherwise by your treating Doctor, please contact the clinic via telephone on 0733670333 approximately 3-5 business days after the test was performed (this timeframe can vary depending on the test requested). The medical receptionist can let you know if the results have been received, and if the Doctor has advised that a follow-up appointment is or is not required.
Your treating Doctor will not request a follow-up appointment unless further discussion/treatment is required. If your treating Doctor has marked your test result as needing a follow-up appointment, and you have not already booked an appointment, the reception team will begin making attempts to get in contact with you to do so.
We do not routinely give results over the phone except in exceptional circumstances where the treating Doctor has specifically stated to the patient that they will contact them to discuss the results. Please ensure your contact details are kept up to date for yourself and your family members
Availability of Doctors by telephone
Doctors may be contacted by telephone during consulting hours. When the Doctor is seeing a patient, a message will be taken and forwarded to them. If it is an emergency we will notify the Doctor immediately. Medical advice or information cannot be provided via email.
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Translation Services
Do you require a translator? Enquire with reception, and we will get this arranged for you.
Alternatively, please see the below services for further information:
Patient feedback
We value your feedback. Please contact us should you have any positive or negative feedback that you feel is appropriate.
In the event of an unresolved complaint, a Queensland Government Ombudsman exists to mediate between patients and the medical profession. The address for the Commission is: The Office of the Health Ombudsman PO Box 13281 George Street, Brisbane, QLD 4003. They can also be contacted on 133 646.
Cancellation
It is our clinic policy that we charge a cancellation fee of $50 if two appointments are missed or canceled without reasonable notice within a calendar year.
Please notify reception if your details, including phone number, postal address, email address, or Medicare card number have changed.
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Parking
Milton Village Medical has dedicated parks in the undercover parking area of Milton Village, accessed via Wight St, and serviced by a lift. Parking is also available directly in front of the practice, accessed via Baroona Rd, serviced by both stairs and lift.
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Download a copy of our Patient Information Brochure here
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